Handmade Custom Kicks
New Drops for Every Occasion
Frequently asked questions
Where are we located?
Shipping Origin
Orders are shipped from Canada.
Why am I being charged customs fees?
Duties & Taxes
Import duties or taxes may apply and are the buyer’s responsibility. These are set by your local authorities and not included in the price. We can’t refund customs fees.
When will I get my order?
Custom sneakers are handmade. Please allow 7-14 business days for production before shipping.
Shipping & Delivery
- Standard: 5-7 business days
- Express: 2-3 business days
What is the return policy?
All our products are handmade to order and unique, so we cannot accept returns or exchanges unless an item is damaged or defective.
Damaged or Defective Items
Contact us within 7 days of delivery with photos of the issue. We’ll offer either:
- A free replacement, or
- A full refund.
How can I create my own design?
Send us your ideas, reference images, and shoe size. We’ll review them and get back to you to bring your design to life.
How do I contact you?
If you have any questions, concerns, or issues with your order, please contact us:
- Email: ebcollectionn@gmail.com
We aim to respond within 24 hours on business days.